Eligible Condition
Items should be unused, unwashed, undamaged, free from scent or marks, and returned with original product packaging, labels, inserts, and any included accessories.
Cozyora Customer Care
Refund Policy
We want every Cozyora order to feel considered, comfortable, and dependable. This policy explains how refund requests are reviewed, which items may qualify, what condition returned items must be in, and how we support customers when an order arrives damaged, incorrect, incomplete, or unsuitable for use.
Thoughtful Resolution Bedding, bath, pillow, and home textile orders
Cozyora
Return Window
Eligible items may be requested for return within 30 days after delivery.
Item Condition
Products must be unused, unwashed, clean, and in original packaging.
Review Required
Refunds are reviewed after return authorization and item inspection.
Support Path
Order number, photos, and delivery details help us resolve requests faster.
Eligibility
A careful standard for textile returns.
Cozyora sells soft goods for the bedroom, bathroom, and home. Because many products are used close to the body, refund eligibility depends on timing, hygiene, condition, packaging, and whether the item can be safely inspected and restocked.
Proof Of Order
A refund request must include the order number, customer name, email address used at checkout, delivery address, and a clear reason for the request.
Hygiene Review
Bedding, bath towels, hand towels, mattress protectors, pillow inserts, and duvet inserts are reviewed carefully due to hygiene and handling standards.
Return Authorization
Please do not send items back without authorization. Unapproved returns may be delayed, refused, or unable to be matched to an order.
Process
How a refund request is handled.
A clear refund process helps prevent delays. The sequence below explains what happens from the moment a request is submitted through final refund review.
Submit Request
Send your order number, email address, reason for the request, and photos when relevant.
Review Details
Our team reviews timing, product type, order details, and the condition information provided.
Receive Instructions
If the request qualifies, return instructions are provided so the item can be matched correctly.
Inspection
Returned items are inspected for condition, completeness, cleanliness, and packaging integrity.
Refund Review
Approved refunds are issued to the original payment method after inspection is complete.
Return Condition
What to check before sending an item back.
Before returning an item, please make sure it is protected for transit and remains in the same condition in which it was received. Packaging matters because it helps us identify the product, verify the order, and inspect the item safely.
Keep It Clean
Items must be free from use, washing, stains, fragrance, makeup, pet hair, lint buildup, or visible wear.
Protect Packaging
Include original packaging, product labels, protective inserts, and any accessories that arrived with the order.
Use Safe Packing
Place the product in secure outer packaging so it does not become damaged, wet, compressed, or exposed during return transit.
Retain Tracking
Keep your return tracking receipt until the refund review is complete and the refund decision has been confirmed.
Outcomes
Possible refund decisions after review.
Not every request has the same result. The final outcome depends on the reason for the request, the timing of the request, whether return authorization was followed, and the condition of the item after inspection.
Refund Issued
If the return is approved after inspection, the refund is issued to the original payment method. The time required for funds to appear may vary by bank, card provider, or payment processor.
Adjusted Refund
A partial refund may apply if the returned item is incomplete, packaging is missing, or the item condition requires additional review but still qualifies for a limited resolution.
Return Not Approved
A return may be declined if the item is used, washed, damaged after delivery, missing components, returned outside the stated window, or sent without authorization.
Product Notes
Special considerations for Cozyora items.
Different home textile categories may require different inspection considerations. These notes help clarify what our team reviews for common Cozyora products.
Pillowcases
Must be unused, unwashed, free from marks, and returned with complete packaging and labels.
Pillow Inserts
Compression, odor, stains, or missing packaging may affect refund eligibility after inspection.
Duvet Inserts
Larger inserts must be clean, dry, unused, and packed securely to prevent return transit damage.
Bedding Sets
All pieces in the set must be returned together, complete, unused, and in original condition.
Mattress Protectors
For hygiene reasons, opened, used, washed, or fitted mattress protectors may not qualify.
Bath Towels
Towels must be unwashed, unused, free from fragrance, and returned with original packaging.
Bath Mats
Bath mats must show no floor use, moisture exposure, staining, or visible wear.
Decorative Pillows
Decorative pillows must be clean, unused, undamaged, and returned with all included components.
Order Issues
Damaged, incorrect, or missing items.
If your order arrives damaged, incorrect, or incomplete, please review the package as soon as possible after delivery. Clear photos allow our team to verify the issue and provide an appropriate resolution.
Damaged On Arrival
Please provide photos of the item, packaging, shipping label, and any visible damage. Do not discard packaging until the review is complete.
Incorrect Item
If the item received does not match your order confirmation, please provide photos of the product, packaging, and order details for review.
Missing Item
If an order includes more than one item, please check all packaging and tracking updates. Some orders may arrive in separate parcels.
Delivery Concern
If tracking shows delivery but the package cannot be located, check parcel lockers, mailrooms, reception areas, porches, and nearby secure areas first.
Questions
Refund FAQ
These answers cover common refund, return, and review questions for Cozyora orders.
Need help with a specific refund request? Include your order number, checkout email, reason for the request, and clear photos when relevant.
Contact SupportHow long do I have to request a return?
Eligible return requests should be submitted within 30 days after delivery. Requests submitted outside this window may not qualify for a refund.
Can I return an item after using or washing it?
Used, washed, worn, stained, scented, altered, or damaged items generally do not qualify for return due to product condition and hygiene standards.
Do I need approval before sending a return?
Yes. Please wait for return authorization and instructions before sending anything back. Unapproved returns may be delayed, refused, or unable to be processed.
Who pays for return shipping?
Return shipping may be the customer’s responsibility unless the return is due to an eligible damaged item, incorrect item, or verified order issue caused by Cozyora.
How will I receive my refund?
Approved refunds are issued to the original payment method used at checkout. Processing time after issuance depends on your bank, card provider, or payment processor.
Can I exchange an item instead of receiving a refund?
Exchanges may depend on item condition, order details, and product availability. In many cases, the fastest option is to complete an eligible return and place a new order.
What if my order arrived damaged?
Please provide photos of the product, package, shipping label, and damage as soon as possible. This helps our team review the issue and determine the correct resolution.
Are original shipping costs refundable?
Original shipping charges may be non-refundable unless the refund is related to an eligible Cozyora error, damaged item, incorrect item, or verified fulfillment issue.
What happens if my return is declined?
If a return is declined after inspection, our team will explain the reason. Common reasons include use, washing, missing packaging, return outside the window, damage after delivery, or lack of authorization.
Can sale or promotional items be returned?
Promotional items may be reviewed under the same condition standards unless clearly marked as final sale. Any final sale item is not eligible for return unless required by applicable law.
