01
Review eligibility
Confirm that the item is unused, clean, undamaged, and suitable for return based on the product category and delivery timeline.
Cozyora care policy
Returns & Exchanges
A calm, clearly guided returns experience for home textiles made to support everyday comfort. Review the essentials below before sending back pillowcases, inserts, bedding, towels, bath mats, protectors, or decorative pillows.
Simple Window
Return requests are reviewed within the eligible period after delivery.
Product Care
Items should be unused, clean, and returned with original packaging when possible.
Guided Support
Our team helps confirm next steps before any item is mailed back.
Designed around home comfort
Our policy is written for soft goods that need careful handling, clear condition checks, and thoughtful resolution.
Unused condition required
Proof of purchase may be requested
Exchange review depends on availability
Support available before return shipment
The return rhythm
A clear path from request to resolution.
We recommend contacting Cozyora before mailing anything back, so your return or exchange can be reviewed correctly and matched to the right order.
02
Prepare order details
Keep your order number, delivery confirmation, product name, and a brief reason for the request ready for our support team.
03
Follow instructions
After review, Cozyora will provide the correct return guidance. Items sent without review may be delayed or declined.
04
Complete inspection
Once received, the item is inspected. Approved returns move forward to the eligible resolution method.
Condition standards
Soft goods require careful inspection.
Home textile returns are reviewed with attention to hygiene, fabric condition, packaging, and completeness. This protects product quality and keeps every resolution fair.
A
Unused and unwashed
Returned items should not show signs of use, washing, fragrance, stains, pet hair, makeup, or fabric damage.
B
Complete with packaging
Include original packaging, inserts, labels, and accessories when available, especially for bedding sets and protectors.
C
Category-sensitive review
Pillow inserts, duvet inserts, towels, bath mats, and mattress protectors may require additional inspection due to hygiene considerations.
D
Exchange availability
Exchanges are subject to product availability. If an exchange cannot be completed, another eligible solution may be offered.
Eligibility guide
What can move forward.
The fastest outcomes happen when the item condition, order information, and requested resolution are clear from the beginning.
Typically eligible
These requests are usually easier to review when submitted promptly and supported by clear order information.
- Unused pillowcases, bedding sets, and decorative pillows in clean condition.
- Unopened or carefully repacked pillow inserts and duvet inserts.
- Unused bath towels, hand towels, and bath mats with no signs of washing.
- Mattress protectors that remain unused, clean, and complete.
May be declined
Some items cannot be approved after inspection because condition and hygiene standards must be maintained.
- Items that are washed, used, stained, scented, damaged, or incomplete.
- Products returned without the required review or matching order details.
- Items with missing components from a bedding set or bundled product.
- Requests submitted outside the eligible review period.
Timing and expectations
How the review usually flows.
Processing times can vary during peak seasons, delivery carrier delays, holidays, and high-volume periods.
1
Request review
Send the order details and reason for return so the support team can confirm next steps.
2
Item inspection
Returned items are checked for condition, completeness, and match with the approved request.
3
Resolution issued
Approved returns or exchanges are completed according to the eligible solution confirmed by Cozyora.
Product categories
Return care by textile type.
Each Cozyora category is reviewed with the same calm standard: clean condition, careful packaging, and a clear order match.
Pillowcases
Best returned unused, folded, and protected from marks or fragrance.
Pillow Inserts
Inspection focuses on shape, cleanliness, compression, and packaging condition.
Duvet Inserts
Should be unused, clean, dry, and packed securely for return review.
Bedding Sets
All included pieces should be returned together for accurate inspection.
Mattress Protectors
Must remain unused and clean due to direct-contact hygiene standards.
Bath Towels
Should show no washing, staining, residue, or signs of household use.
Hand Towels
Returned pieces should be complete, unused, and neatly prepared.
Bath Mats
Review includes fabric condition, backing condition, and cleanliness.
Decorative Pillows
Best returned with original form, no marks, and no fabric wear.
Order Guidance
Reach out before mailing items back to help avoid processing delays.
Questions before sending back
Answers kept simple.
These answers are intentionally concise so you can understand the next step without digging through fine print.
Do I need approval before sending an item back?
Yes. Please wait for return guidance before mailing an item back. This helps ensure the package is matched to the correct order and reviewed under the right product category.
Can I exchange an item for another size, color, or product?
Exchange options depend on product availability and item eligibility. If the requested replacement is unavailable, Cozyora may recommend another eligible resolution.
What condition should my return be in?
Items should be unused, unwashed, clean, undamaged, and complete. Original packaging is recommended whenever possible.
Are bath textiles and mattress protectors handled differently?
Yes. Bath towels, hand towels, bath mats, and mattress protectors may require careful hygiene review because they are direct-contact home textiles.
What happens after my item arrives for inspection?
The item is reviewed for condition, completeness, and order match. Once approved, the eligible return or exchange resolution is processed.
Who pays for return shipping?
Return shipping responsibility depends on the reason for the request and the review outcome. Cozyora will provide the applicable instructions during the return review.
Need help with a return?
Prepare your order details before reaching out.
Include your order number, the item name, delivery date, photos if relevant, and the resolution you are requesting. This helps Cozyora review your request with clarity.
