Cozyora Policy Center

Terms of Service

These Terms of Service explain the rules that apply when you browse Cozyora, place an order, use our website, or communicate with our support team. Please read them carefully before using this site or purchasing Cozyora home textile products.

Effective Date: June 10, 2026 Store: Cozyora United States

Review Key Terms View Order Rules

White decorative pillows arranged for a refined bedding setup — Bedding Essentials *Pillows and layers*

Important Notice

Your use of Cozyora means you accept these terms.

By accessing this website, browsing our product pages, creating an order, submitting information, or using any feature of the site, you agree to follow these Terms of Service and all policies referenced by Cozyora.

Agreement Details

Terms that guide every purchase

Cozyora offers pillowcases, pillow inserts, duvet inserts, bedding sets, mattress protectors, bath towels, hand towels, bath mats, and decorative pillows. These terms are designed to keep the shopping experience clear, consistent, and fair.

01 Acceptance

Agreement to these terms

These Terms of Service form an agreement between you and Cozyora. They apply to your access to the website, your use of website features, your purchase of products, and your communications with Cozyora support. If you do not agree with these terms, you should not use this website or place an order.

You confirm that you are at least the age of majority in your state or province of residence, or that you have permission from a parent or legal guardian to use this site.
You agree to provide accurate, current, and complete information when placing an order or communicating with Cozyora.
You agree not to use the website or products for any unlawful, harmful, misleading, abusive, or unauthorized purpose.

02 Website Use

Permitted site access

You may use this website for personal shopping, product research, order management, and customer support purposes. You may not interfere with the site, bypass security measures, scrape content at scale, copy product pages for commercial misuse, or attempt to access systems that are not intended for public use.

Do not upload malicious code, viruses, automated scripts, or harmful files.
Do not impersonate another person, business, or organization.
Do not use the site in a way that could damage Cozyora, other customers, service providers, or payment processors.

03 Products

Product information

Cozyora works to present product information clearly, including item names, images, descriptions, dimensions, materials, colors, care notes, and availability when provided. Because home textile products can vary by lighting, screen settings, fabric texture, production batch, and room environment, product colors and appearances may not display exactly the same on every device.

Measurements may be approximate and may vary slightly depending on product construction.
Images are intended to show the general style, scale, color family, and intended use of the product.
Product availability can change without notice before an order is confirmed.

04 Orders

Order review and acceptance

After you place an order, Cozyora may send an order confirmation to the email address provided. An order confirmation means that your order request has been received; it does not guarantee final acceptance, shipment, or product availability. Cozyora may review, cancel, limit, or refuse an order when necessary.

Orders may be declined due to suspected fraud, payment issues, inventory changes, incorrect pricing, address concerns, or policy violations.
You are responsible for verifying the correct shipping address, email address, phone number, item selection, size, color, and quantity before submitting your order.
Order changes are not guaranteed once fulfillment preparation has started.

05 Payment

Pricing and payment

Prices are listed in the currency shown at checkout unless otherwise stated. Product prices, promotions, discounts, shipping charges, and taxes may change without notice. You agree to pay all charges shown at checkout, including applicable product costs, shipping fees, taxes, and any other displayed charges.

Payment must be authorized before an order can be processed.
Promotional codes may be limited by date, product, quantity, region, or other conditions.
Cozyora may correct pricing, typographical, display, or calculation errors at any time.

06 Shipping

Delivery timing

Shipping and delivery estimates are provided for convenience and are not guaranteed unless expressly stated. Delays may occur due to carrier conditions, weather, address issues, customs review, high order volume, product handling, or events beyond Cozyora control.

07 Returns

Return handling

Return eligibility may depend on product type, product condition, timing, packaging, proof of purchase, hygiene considerations, and any applicable Cozyora return instructions. Items that are used, washed, damaged, altered, incomplete, or missing required packaging may not qualify.

08 Care

Textile care

You are responsible for following care instructions provided with the product or listed on the product page. Washing, drying, bleaching, ironing, or storing textile products incorrectly may affect softness, color, fit, absorbency, and product life.

Folded neutral bath towels in a bright bathroom setting — Bath Essentials *Towels and comfort*

Customer Responsibilities

Clear rules for a smooth experience

A successful order depends on accurate information, reasonable product use, and timely communication. These responsibilities help Cozyora process orders, support customers, and protect the quality of the shopping experience.

Provide accurate information

Use a valid name, email address, phone number, shipping address, and billing information when placing an order.

Review your order carefully

Confirm product type, color, size, quantity, shipping method, and delivery address before completing checkout.

Inspect items promptly

Check your delivery when it arrives and keep packaging, labels, and order details if you need assistance.

Use products as intended

Home textile products should be used for ordinary household purposes and cared for according to applicable instructions.

Communicate respectfully

Cozyora may limit assistance or site access when communication is abusive, threatening, fraudulent, or harmful.

Rights and Restrictions

How Cozyora content may be used

The Cozyora website, design, written content, photography selections, product presentation, graphics, page layouts, and brand elements are part of the Cozyora shopping experience and may only be used as permitted by these terms.

09 Intellectual Property

Site content

All website content is owned by Cozyora or used with permission, unless otherwise indicated. You may view content for personal shopping and informational purposes only. You may not copy, reproduce, sell, modify, publish, distribute, mirror, or exploit website content without written permission from Cozyora.

10 Reviews

User content

If you submit a review, message, photo, comment, suggestion, or other content to Cozyora, you represent that you have the right to submit it. You grant Cozyora permission to use, display, edit, reproduce, and share that content for customer support, operational, promotional, and website purposes.

11 Prohibited Use

Restricted activity

You agree not to use Cozyora or its website to break laws, violate rights, interfere with service operation, submit false information, make fraudulent purchases, harass others, collect personal information without permission, or engage in activity that could harm Cozyora or its customers.

12 Third Parties

External services

Cozyora may rely on third-party services for payment processing, shipping, analytics, hosting, fraud prevention, email delivery, and other website functions. These services may have their own terms and privacy practices. Cozyora is not responsible for third-party websites or services that are not controlled by Cozyora.

Legal Framework

Limitations and final provisions

These clauses explain how responsibility is allocated, how disputes are approached, and how these terms continue to operate if part of the agreement is found unenforceable.

Service availability

Cozyora aims to keep the website available and functional, but access may be interrupted due to maintenance, updates, technical issues, service provider outages, security concerns, or circumstances outside reasonable control. Cozyora does not guarantee that the website will always be uninterrupted, error-free, secure, or available at a specific time.

Disclaimer of warranties

To the fullest extent permitted by applicable law, the website and services are provided on an as-is and as-available basis. Cozyora does not make warranties that are not expressly stated, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted use, or error-free operation.

Limitation of liability

To the fullest extent permitted by applicable law, Cozyora will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the website, purchase of products, delivery delays, product misuse, inability to access the site, or reliance on product information.

Indemnification

You agree to indemnify and hold Cozyora harmless from claims, losses, damages, liabilities, costs, and expenses arising from your misuse of the website, violation of these terms, infringement of another person’s rights, fraudulent activity, or unlawful conduct.

Governing law

These Terms of Service are governed by the laws applicable to Cozyora at its business address in Spokane Valley, Washington, United States, without regard to conflict of law principles, except where consumer protection laws require otherwise.

Dispute resolution

Before starting a formal claim, you agree to first give Cozyora a reasonable opportunity to review and respond to the issue. Many concerns can be resolved through order details, product photos, delivery records, and clear communication with support.

Severability

If any part of these terms is found invalid, unlawful, or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining terms will continue in full force and effect.

Entire agreement

These Terms of Service, together with any policies or notices presented by Cozyora, make up the entire agreement regarding your use of the website and purchase of products. Any failure by Cozyora to enforce a provision does not waive the right to enforce it later.

Updates to terms

Cozyora may update these Terms of Service from time to time. Updated terms may be posted on this page with a revised effective date. Continued use of the website after updates are posted means you accept the updated terms.